Guidelines & Policies

Thank you for choosing The Agapé Touch for your massage and bodywork needs. I am dedicated to providing top-notch personal care to each of my clients. To ensure the best possible service, I kindly ask you to review the following guidelines and policies:

Arrival Time

Please arrive no more than fifteen minutes but no less than five minutes ahead of your scheduled massage appointment. This allows time to complete any necessary forms and discuss specific health issues or body needs for that day to customize your massage appointment. Arriving a bit early also helps transition your body and mind from an active state to a more relaxed one, enhancing your massage experience. For me, it ensures I can fully dedicate your scheduled time to your treatment and keep the business on schedule, while respecting the next client's appointment time.

Effective January 1, 2025

All massage appointments will require a credit card to be placed on file when scheduling. No charges will be made at that time; however, late cancellations or no-shows will incur fees processed to the card on file.

Late Arrivals

I understand that delays happen. If you are running late, please call or text to let me know. I will do my best to accommodate you. Typically, I can manage a 5-minute delay without issue. However, if you are delayed by 10-15 minutes or more, your massage appointment may need to be shortened to fit within the original scheduled time. The full price will still be charged for the originally scheduled duration, not the actual "hands-on time." "Hands-on time" refers to the time when the massage therapist is actively working on your body, and it starts at the scheduled appointment time. Alternatively, it might be best to reschedule the massage appointment altogether. For new clients or first occurrences, there will be no charge, but subsequent occurrences will be subject to a cancellation fee.

In return, I commit to being on time. If I am ever late, I will extend the massage appointment if time permits or adjust the session price accordingly.

Cancellation Policy

A 24-hour notice is required for massage appointment cancellations out of respect for other clients and my time. Any appointment not confirmed by the close of business or within 24 hours of the scheduled start time may be canceled to allow other clients the opportunity to book. I will attempt to contact you three times before releasing the appointment. Same-day cancellations will be charged 50%, and no-shows or those who do not call will be charged 100%. I understand that emergencies and illnesses occur. If you have a fever, have been in the hospital, have been vomiting or have had diarrhea within 24 hours of your appointment, or if it begins a couple of hours before your session, please cancel. In cases of natural disasters (e.g., severe thunderstorms, hurricane warnings, tornadoes), feel free to call and reschedule without any charge for these cancellations.

Stop-Service Policy

Massage appointments will be immediately terminated if the client engages in illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking, or other inappropriate behavior. If the massage appointment is terminated due to inappropriate behavior, the client is responsible for payment in full, and the credit card on file will be charged. Conversely, if at any time the client feels uncomfortable or violated, they have the right to stop the massage appointment without any charges.

Any blatant disregard for these policies and those implied will result in the denial of future services.